Who we are

Since our humble beginning in 1979, we have developed extensive experience and knowledge across all areas of the healthcare sector.

Today, we are a large independent provider of a wide range of health & social care services including home care, residential care homes and Day centres as well as hospitals logistics. Our services and staff support thousands of NHS patients and home care individuals of all ages with varying levels of need for support.

Our consistently high standards of care are delivered by a compassionate and dedicated team of people. Our staff are always encouraged and supported to expand their skills with a catalogue of course options available at our dedicated training facility in Lewisham.

What we do

Our values

At Eleanor, we focus everything we do around five main values: trust, respect, empowerment, innovation and fulfilment. We only employ hospital staff & care workers who demonstrate and share each one of our values in order to provide a dependable and safe service.

Trust

Trust characterises all our relationships at Eleanor, both within the organization and with the clients. We trust our carers to give you the best advice and we strive to earn your trust in return. This mutual trust is what makes our clients remain with us for decades, and what makes new clients seek us out.

Respect

Our respect for our clients is unconditional. We respect not only who our clients are, but also their desires, goals, strengths, and choices. We treat everyone with the same dignity and consideration that we ourselves expect would expect to receive. This means, we will be honest, empathetic, and committed to your wellbeing and independence.

Empowerment

We believe in power-with, not power-over. We empower our carers with the technical and emotional skills necessary to give you the right care at the right time. We will also empower you to make timely decisions by giving you all the necessary information and advice.

Innovation

We constantly strive to find new and innovative ways to excel in the care we provide and improve the quality of our work. Our innovations let us spend less time doing paperwork and more time providing you with unique and rewarding experiences. This is what make us a personalized and cost-effective care provider.

Fulfilment

This is not only a value but our ultimate goal. We are in this business to help you live your life to the fullest and achieve things you may have considered impossible. We wish to create a quality of life for you that makes you feel fulfilled and satisfied every day.

If you’d like to find out more about our values and services, please contact us today.

Mission Statement

Our commitments to you

• We will be available to you 24 hours a day, every day of the year.
• We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
• We will continually aim to exceed the high standards of care practice set by the Care Quality Commission (CQC).
• We will ensure that you are able to make real choices and have control over your person-centred care plan.
• We will respect and take seriously your views and opinions about the services you require.
• We will ensure that our support workers and office staff are courteous, professional and respectful to your needs at all times.
• We regularly monitor the performance of our support workers and office staff by carrying out telephone surveys, customer satisfaction questionnaires and random assessments.
• We deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.

Our awards & recognitions

Meet the team

Eleanor Cares Awards 2021

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